Common Questions
How we work with you, your budget and your contractors, and what to expect along the way, from your first call to the final walkthrough.How we work with you, your budget and your contractors, and what to expect along the way.
What to expect
We meet your property’s needs and your budget goals, with clear value for what you pay.
Room for surprises
We plan ahead. Our quotes include a buffer, so unforeseen issues don’t derail your budget.
Preferred vendor pricing
Long-standing relationships mean discounted pricing, preferred scheduling and reduced material costs on upgrades.
One place for every proposal
You pay contractors directly. We bring every proposal together so you can review, adjust, track progress or remove items.
Fair if plans change
If scheduled, paid-for work is never completed, we refund our fees for it within 14 business days. The Proposal Fee is non-refundable.
Quick answers
What happens after I contact you?
We reply within one business day and start with a free call of about 20 minutes to understand the property and your goals. Vendor site visits begin once you sign the Initial Coordination Agreement and pay the Proposal Fee. You then receive one proposal with every item priced, before you decide anything.
Who hires the contractors?
You do. Punchlist recommends vetted trades, compares their quotes and manages the work, but each contractor is engaged and paid directly by you.
Is Punchlist a general contractor?
No. We are a project coordination service. We scope, organize and manage the work, carried out by vetted third-party contractors.
Can you handle small jobs?
Yes. A Punchlist can be a collection of smaller repairs, a focused room update, sale preparation, or a larger coordinated project.
Can you work with my existing contractor or designer?
Yes. We can work alongside trusted professionals you already have and coordinate the broader project, depending on the scope.
Do real estate agents pay to refer clients?
No. Referring a client costs you nothing: there are no referral, participation or introduction fees. The rare exception is when an agent is listing their own property and directly engages Punchlist for work on it.
Where do you work?
New York, Connecticut and Florida, with availability depending on project location and scope.